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Terms and Conditions

Terms and Conditions

the introduction

Welcome to Feteel Oud Store. By using this website or completing a purchase through the store, you agree to be bound by the terms and conditions set forth on this page.

Feteel Oud Store reserves the right to modify or update these terms at any time, and continued use of the site constitutes acceptance of any updates that are published.



Eligibility for use

  • The user must be 18 years of age or older, or under parental supervision.
  • The store management has the right to suspend or cancel the account of any user who violates the terms of use.


Accounts and Registration

By creating an account at Feteel Oud store, you agree to:

  • Provide accurate and correct information when registering.
  • Keeping account data and password confidential.
  • You take full responsibility for all activities that take place through your account.

The store reserves the right to suspend or cancel violating accounts without prior notice.



Orders and Purchases

  • The store has the right to accept or cancel the order in some cases.
  • The order may be cancelled if the product is out of stock or there is a pricing error.
  • If the order is cancelled, the amount will be refunded according to the payment method used.


Prices and Payment

  • All prices displayed in the store are in Saudi Riyals.
  • VAT and shipping fees may be added upon order completion.
  • The store provides electronic payment methods through approved payment gateways.


Products are available

At Feteel Oud, we strive to provide accurate information on product availability; however, occasionally a product may be unavailable after an order has been placed. In such cases, the customer will be notified and a refund issued.



Shipping and Delivery

  • Orders are processed within 1-2 business days.
  • Delivery time within the Kingdom is usually 2 to 5 working days.
  • Delays may occur due to circumstances beyond our control or pressure from shipping companies.


Exchange and return

Replacement or return may be requested under the following conditions:

  • The product must be in its original condition and unused.
  • Submit the request within the period specified in the refund policy.
  • The order may be rejected if the product is damaged due to misuse.

For more details, please see our exchange and return policy page.

intellectual property

All website content, including images, texts, logos, and design, is the exclusive property of Feteel Oud Store and may not be used without prior permission.



Disclaimer

Use of the site is at the user's own risk, and Feteel Oud Store is not responsible for any damages resulting from misuse of products, delays caused by shipping companies, or technical malfunctions beyond the store's control.



Applicable law

These terms and conditions are subject to the regulations and laws in force in the Kingdom of Saudi Arabia.



Contact us

📧 Email
[email protected]

📞 Phone
+966555844888

📲 WhatsApp
Click to contact us via WhatsApp